It's helpful to understand how a guest would see a promotion when booking on your website. This article will cover details on who sees promotions on your booking engine, when they will see them, and how they will appear.
When a guest first enters your booking engine, they are prompted to choose their search parameters, like dates, guests, and special rates. A guest will not see a promotional rate if their search criteria do not meet ALL requirements that you have set for any given promotion.
An important consideration when using Promotional Codes is ensuring that guests see where to enter the code. Depending on your Booking Engine Settings, your "Special Rates" section on your booking engine may be either collapsed or expanded by default when a guest first enters the booking engine. If you are using Customer Groups and/or Promotional Codes often, we recommend checking both of the boxes shown below in your Booking Engine Settings.
Once a customer hits Search, they are brought to the list of available rooms and rates. This is where any promotions they are eligible for will display, as shown below:
If the guest selects "Add to reservation" on a promotion, the promotional rate will be applied to their booking.
If you have a promotion, we recommend you go through the same process on your website as a guest would to familiarize yourself with the process and check for any potential issues.