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Email Management
Simple Email Edits
Simple Email Edits
Updated over a week ago

Your email templates can be customized using HTML code. Several other places in ThinkReservations support this HTML code as well! HTML code allows you to do many different things, including making text appear bold, italicized, or underlined, changing the color of your font, and inserting hyperlinks. Even if you've never used HTML before, after reviewing the instructions and examples in the table below, you'll be able to customize your emails to achieve the results you want. It's simple!

To edit your email templates, go to Settings > Email Templates and click on the template you'd like to edit. Once you know where you want your HTML code to go, you'll start with an opening tag, and finish with a closing tag. Text that is in between the two tags will be transformed.

HTML Opening Tag

HTML Closing Tag

Description

Example

Sample Code

<strong>

</strong>

Bold text

Cancellation Policy:

<strong>Cancellation Policy:</strong>

<em>

</em>

Italic text

Cancellation Policy:

<em>Cancellation Policy:</em>

<strong><em>

</em></strong>

Bold and Italic text

Cancellation Policy:

<em><strong>Cancellation Policy:</strong></em>

<font color="red">

</font>

Change the font color

Cancellation Policy:

<font color="red">Cancellation Policy:</font>

<center>

</center>

Centered text

Cancellation Policy

<center>Cancellation Policy</center>

<a href="example.com">

</a>

Clickable link to site. Not supported in text messages.

Click HERE to purchase a certificate.

Click <a href="https://secure.thinkreservations.com/the_viewpoint/gift-certificates">HERE</a> to purchase a certificate.

<a href="${reservation.upsell_url}">

</a>

Upsell Portal Link

Click here to enhance your stay

<a href="${reservation.upsell_url}">Click here to browse!</a>

<img src="image.jpg" />

In-line image

<img src="https://picsum.photos/id/429/100/100.jpg" />

<a href="example.com"><img src="site.com/image.jpg" />

</a>

Clickable image to site

<a href="thinkreservations.com"><img src="https://picsum.photos/id/429/100/100.jpg"></a>

<ul>
<li>

</li>
</ul>

Bulleted list

  • No smoking

  • No children under 12

  • No pets

<ul>
<li>No smoking</li>
<li>No children under 12</li>
<li>No pets</li>
</ul>

You can preview your work for email templates by selecting the email template you wish to see and clicking the green Customize button on the bottom left of any bill (assuming there is an email address on file for the customer).

Dissecting a linked URL:

  1. Opening HTML tag: <a href="https://www.sample.com/">

  2. Link or URL: https://www.sample.com/

  3. Linkable clickable text - this is the text that they see and click on to navigate to the URL

  4. Closing HTML tag: </a>

Implementing the Digital Registration Portal in your emails

For emails, you will want to envelope your personalized variable into some code. The personalized variable for the digital registration portal gives a dynamic URL for each reservation. In emails, using the URL alone will be very long, and give poor results. Link the URL for best results. See below for instructions for linking the digital registration portal URL.

  1. Navigate to Settings > Email Templates > Select a template to work with

  2. Paste the following code where you would like to have the link appear:
    ​<a href="${reservation.digital_registration_url}">click here</a>

  3. Update the code as needed... you can change the text "click here" to something else. That is the text that will be linked to the portal.

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