Skip to main content

How do I refund a credit card payment?

This article walks through the process of how to specifically refund a credit card transaction

Follow these steps to refund part or all of a credit card transaction:

  1. Open the reservation or bill in question.

  2. Select the payment you want to perform the refund on. It will turn blue.
    ​

  3. Click the black Refund button just above.

  4. In the popup, enter the refund amount to refund back to the card.
    ​

  5. Click the green Refund payment button to complete the transaction.

Notes:

  • Your user must have permission to refund customers.
    ​

  • If the Refund button is not clickable (gray), then either the payment is not selected, or you do not have permission to refund.
    ​

  • You can only refund on SETTLED transactions.
    ​

  • If you get an error message when you attempt to refund, please contact your payment gateway or payment processor for more information.

Related: How to Refund other payment types

Related Articles
Did this answer your question?