Payments
Payments, deposits, and charges
34 articles
ThinkPayments
Smarter, Simpler Payment Processing for Independent Lodging
- Why ThinkPayments: Smarter, Simpler Payment ProcessingLearn how ThinkPayments helps you simplify payment processing with a more connected, secure experience, righ inside ThinkReservations.
- Getting Started with ThinkPayments
- Frequently Asked Questions about ThinkPayments
- Navigating the ThinkPayments ModuleThis document explains the ins and outs of managing your ThinkPayments account.
- Setting up Your ThinkPayments EMV Terminal
- Following Your Money: Payments, Payouts, and Payout ReconciliationThe Payments page shows every transaction you process; the Payouts page shows your balance and the deposits sent to your bank; and the Payout Reconciliation report breaks down what was…
- Understanding the Network Cost Passthrough ReportIf your ThinkPayments account is on the Lodging Interchange Plus Pricing Plan, the Network Cost Passthrough page shows you exactly what the card networks charged for your transactions.
- When Will I Get Paid? Understanding ThinkPayments PayoutsThis article explains payout timing, why deposits arrive when they do, and why the amount deposited may not match what you charged.
- Bringing the Balance to $0
- How to Record a Payment
- How to Transfer Funds from One Reservation to Another
- How to Refund a Customer
- How do you refund a charge made on your old processor?
- How do I refund a credit card payment?This article walks through the process of how to specifically refund a credit card transaction
- How to Retain a Credit Card
- How to Charge a Credit Card
- How to Delete a Credit Card
- Issuing a Gift Certificate in Place of a Refund
- Create a Custom Payment Type
- Automatic Payments (Advanced Deposit)
- Authorizations (BETA)
- Update a Reservation After a Chargeback
Payment Processing
Working with connected gateways and processors
- Preparing for Chargebacks: What to KnowPractical guide on preparing for chargebacks, gathering stronger evidence, and responding to disputes.
- Frequently Asked Questions about Payment Processing
- Switching Payment Processors
- Verify Your Stripe Account
- Credit on Authorize.net
- Payment Gateway Migration for MPI ClientsMercantile Payments, Inc. (MPI) is migrating their gateway from BridgePay to Authorize.net
EMV
EMV and Chip Card Payments and terminals