If you are interested in switching to ThinkPayments for your credit card processing, see our Getting Started guide.

Once ThinkPayments is enabled, permissions must be assigned to users. You must be able to assign permissions to be able to complete these steps:

Once a user has the permission, they will see "ThinkPayments" in the dropdown menu at the top left of their ThinkReservations account.

Once inside the ThinkPayments module, a user will see several links on the left:

​Payments

Account

Terminals

Reports

The Payments page is where you will find a log of recent transactions. You can filter them by Amount, Email, Date, Status, and Payment method. You can also export the list.

Click on an individual transaction to see a pop-up with more information. In this pop-up, you will see a "Description" field that contains the confirmation ID for the bill for which the payment was taken. This pop-up also shows you a timeline of the transaction, including when it was started and when it succeeded (or failed).

The Payouts page shows your current total balance, the total of the next upcoming payout (estimated), and the date the payout is scheduled for (which you can update right from the page). You can see a list of payouts and filter them by Status, Amount, Method, and Date. You can also view extra details by clicking "See details" in the upper right. These include information about the bank account to which payouts are sent, as well as other details.

The Payment Method Settings page lets you choose how your customers can pay. You can enable and disable each option as you wish. Click on a payment method to learn more or to enable or disable it.

Payment method options include:

In the online booking engine, guests can pay using your selected payment options. When you or your staff take a payment in ThinkReservations, you can use the "Credit Card" payment type to retain and/or charge a debit or credit card.

If you have purchased an EMV terminal through ThinkPayments, you can accept wallet payments from guests in person.

The Balances page shows estimated upcoming payouts and when it's scheduled. Click the "See details" button to learn more.

This is the same information that shows at the top of the Payouts screen.

The Documents page displays a list of tax invoices, such as 1099 forms, available for your business.

The Management page is where you can view and proactively edit your account details, including personal or business information, public information, and the bank accounts you use for payouts. This page requires you to sign in with a multi-factor authentication code due to the sensitive nature of the data.

The Shop page is where you can place an order for an EMV terminal and/or related accessories, such as a case, a dock, or a hub. We support the S710 terminal, which can be used over Wi-Fi or cellular data and can be handheld or placed in the optional dock if you have a formal front desk setup at your property. The reader's price is about $300 USD plus shipping costs.

The Orders page shows you the status/tracking for any terminal/accessory orders you placed within the Shop page for a reader or accessories.

The Payout Reconciliation page allows users to view and export reports that reconcile each automatic payout with the batch of transactions it settles. It displays three sub-reports:

Balance summary: Shows starting and ending Stripe balance for the selected date range, along with a high-level summary of activity during the period.

Payout reconciliation: A breakdown of the automatic payouts received in the connected account’s bank account during the selected date range, with transactions grouped by reporting category.

Ending balance reconciliation: A breakdown of the transactions that haven’t settled as of the report’s end date.

Users can filter the report by date range and currency. They can also export each sub-report as summarized or itemized CSV downloads.

Example:

Learn more about this report HERE.

The Network Cost Passthrough page displays plan-level and transaction-level views of network costs that are passed through to connected accounts. It allows you to see the breakdown of network costs associated with your connected accounts’ payment processing.

Learn more about this report HERE.