Every guest payment moves through three stages, and each stage has its own page:

The trip from stage 1 to stage 3 takes a few business days. That gap is the key to understanding why these pages show different totals for the same dates.

The Payments page lists every transaction attempt, successful or not. You can filter by Amount, Email, Date, Status, and Payment method, and you can click any transaction to see its details, including the reservation confirmation ID in the Description field.

What the statuses mean:

About Canceled transactions: you may occasionally see a Canceled transaction with the same amount as a Succeeded one moments apart. This typically happens when a payment is attempted more than once, for example, if a button is clicked twice, or a first attempt doesn't complete and it is retried. Only the Succeeded transaction collected money. The Canceled one never charged the guest, is not included in your payouts, and requires no action. (Guests may briefly see the released authorization as a pending hold on their card statement until their bank removes it.)

About the Export button: exported CSV files show timestamps in UTC (Coordinated Universal Time), while the on-screen page uses your local timezone. An evening transaction can therefore appear under the next day's date in an export. Keep this in mind if you compare an export to other reports.

The Payouts page is your money-in-motion view. At the top you'll see:

Below that is your payout history: a list of every deposit sent to your bank, filterable by Status, Amount, Method, and Date. Each payout in this list should match a deposit on your bank statement exactly.

The Balances page shows the same balance and upcoming payout information; it's simply another way to reach it.

Payouts vs. Payout Reconciliation, in one line: the Payouts page tells you that a deposit was sent, when, and for how much. The Payout Reconciliation report tells you what was in it.

The Payout Reconciliation report answers the question:

"My bank shows a ThinkPayments deposit. What's in it?"

For any date range you select, it shows three sections:

Every Succeeded payment eventually appears inside a payout. Same money, viewed at different moments in its journey. But select the same date range on each page and you'll get different totals, by design:

Because payouts take a few business days to reach your bank:

There is no fixed rule that lines the views up (such as "payments plus one day"). Payout timing shifts with weekends and bank holidays. A Tuesday payment might deposit in two days; a Friday payment might take four or more.

The same logic applies to your ThinkReservations Credit Card Batch Report, which, like the Payments page, is organized by processing date. It will align with the Payments page, not with the Payouts page or the Payout Reconciliation report.

Deposits that land in your bank account from ThinkPayments payment processing will not exactly match the payment totals recorded in ThinkPayments. This is expected: processing fees and network costs are deducted before the funds are deposited. This SOP explains the correct way to reconcile these two numbers for any given period (weekly or monthly for instance) so that your books balance to zero.

This procedure applies to any client reconciling ThinkPayments payment activity (credit card payments processed through the platform) against the corresponding deposits in their bank account. It can be run on a daily, weekly or monthly cadence to meet your needs. The steps are identical, only the date range changes.

Your bank deposit will always be smaller than the total payments taken in ThinkPayments for the same period, because the deposit amount is:

Because of this, you cannot simply compare the two totals and expect them to match — the difference is the fees and network costs, and that difference needs to be recorded on your side with a journal entry before the reconciliation will zero out.

This can technically be any date range, but we generally recommend weekly or monthly reconciliation.
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Pull the total amount deposited into your bank account for the period, and compare it to the total payments taken in ThinkPayments for the same period. You will notice the two totals do not match — this is expected, and you should not attempt to force them to zero out at this stage.
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In ThinkReservations, go to the ThinkPayments module and select Payout Reconciliation Report from the left-hand menu. Run it for the same date range. This report will show the total fees for the period, including network costs.
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Using the total fees (including network costs) from the report in Step 3, create a journal entry in your accounting system to represent that fee amount for the period. This entry accounts for the gap between what ThinkPayments recorded as payments taken and what actually landed in your bank account.
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Once the fees journal entry is recorded, the reconciliation should balance:

If the totals match, the reconciliation is complete for that period.
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"Did this guest's payment go through?" → Payments page. Search by amount or email.

"What did I process last week?" → Payments page, filtered by date. This is also the page that corresponds to your Credit Card Batch Report in ThinkReservations.

"How much money is on its way to me, and when does it arrive?" → Payouts page. Your balance and next scheduled deposit are at the top.

"Did my deposit go out? For how much?" → Payouts page. Find it in the payout history.

"What was in the deposit that hit my bank on the 15th?" → Payout Reconciliation. Find the payout and download the itemized CSV.

"My month-end payments aren't in this month's payouts. Where are they?" → Payout Reconciliation, Ending balance reconciliation section. They're queued for an upcoming deposit.

"A bank deposit doesn't match what I expected." → Download the itemized CSV for that payout and review the transactions inside it. If it still doesn't add up, contact our support team with the payout date and amount, and we'll help you trace it.