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Verify Your Stripe Account

This article explains how to complete the short process of verifying your stripe account. This should be completed as soon as possible to avoid issues.

How to verify your Stripe account

  1. Navigate to Settings > Payment Gateways

  2. Click on the Stripe entry with a status of "Action Required"

  3. Click the purple Connect with stripe button (Have your Stripe username and password handy.)

  4. Click the Connect button on stripe after you log in.

That's it! Thank you.

If you the status of your Stripe gateway is "Active", no further action is required!


Detailed steps to verify your Stripe account

The process should only take 1-2 minutes in total, provided you have the permissions needed and know your Stripe username and password. Let's go over the steps needed in more detail:

1.) Login to ThinkReservations as a user with permission to view Payment Gateways.

By default, all Account Owners have this permission, but other users can be granted the permission by a user who has the permission called "Can modify users." User permissions can be modified by these users by heading to Settings --> User Management --> click on the user you wish to grant permission to --> Check the boxes for the permission(s) you wish to grant --> click Save at the bottom

2.) Click Settings then click Payment Gateways on the left-hand menu.

3.) Look for Stripe, and check the Status. It will show "Action Required" in the "Status" column. The type will be "Stripe".

4.) Once you click on Stripe, you will see a page like the one below.

Click on the purple Connect to stripe button.

5.) From here, you will be taken to a page where you will choose your Stripe account to connect to ThinkReservations. Click the Connect button as shown below.

If the button says "Create", do not proceed!

Creating an account will create a new Stripe sub-account, and ThinkReservations will not have access to your existing account. If you see this option, please contact support.

6.) Enter your Stripe username and password and click Log In

You may see a brief loading screen like this:

You will be redirected back to ThinkReservations where you can click "Go back to Payment Gateways".

On the Payment Gateways page, you will now see the new status of "Active" where it formerly said "Action Required"

You're done! Thank you!

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