ThinkReservations allow you to manage your employee's level of access by enabling or disabling some 60 aspects of access and reports in ThinkReservations. Navigate to Settings > User Management > and then click on an employee you wish to manage.
You cannot edit your own account. If you need changes made to your own account, ask an employee with the "Can modify users" permission or reach out to ThinkReservations Support.
Pro Tip: Make sure you have a process in place for your staff. They should be trained to be diligent about logging in as themselves and logging out when done.
Default Permissions that all users have access to:
View the Calendar with the guest's first and last name visible
View the Wait List and the ability to view, create, and delete Wait List entries
View the Tasks report and the ability to complete, create, and delete entries
Change the name of their user
Reset their own password
Important note regarding users that have access to more than one account:
Permissions are per account. This allows a property to give a user unique access to their account. If a user has access to multiple accounts, giving them an additional permission does not automatically give that permission to all accounts they have an account with.
What does each permission do?
A checked box means that user has the permission indicated. Most permissions are self-explanatory. Below, we will go through the permissions, and notes that pertain to each.
Permission | Note |
Can open reservations/bills and view customer profiles | Gives the user access to the following:
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Can create/modify reservations and customers | Gives the user access to the following:
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Can refund payments |
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Can access hotel and email configurations | Gives the user the ability to see and manipulate settings in the backoffice. |
Can modify users | Can modify and delete users and their permissions. This permission should be reserved for high-level employees. |
Can access Payment Gateway configuration | Gives the user access to the Payment Gateway page in the Settings menu. This page shows your payment gateway connection(s) and which one is actively in use. It is a read-only page - changes must be made through ThinkReservations support staff. |
Billing |
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Can view billing invoices and receipts |
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Can make changes to billing subscriptions |
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Should receive a copy of every invoice emailed to them |
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Reservations Reports | Note |
Reservations by booking date report |
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Reservations by arrival date report |
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Canceled reservations report |
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Reservations by channel | "Channel" is the source of the reservation |
Reservations by payment status report |
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Reservations by attribute report | An "attribute" here means custom bill variable |
Booking pace report |
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Guest forecast report |
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Occupancy by date report |
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Occupancy by room report |
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Occupancy by room type |
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Geographic origin |
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Point of Sales Reports |
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Point of sales by date report |
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Canceled point of sales report |
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Point of sales by attribute | An "attribute" here means custom bill variable |
Point of sales by payment status report |
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Accounting Reports |
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Summary report |
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Accounts report |
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Journal report |
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Night audit report | The night audit feature must first be enabled |
In house guest ledger |
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Ledger comparison |
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A/R Aging Summary |
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Revenue Reports |
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Can View Revenue by rate report |
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Can view Revenue by room report |
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Can view Revenue by item report |
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Can view Revenue by rate type |
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Can view revenue by account | "Account" here means revenue account as set up in Settings > Chart of accounts |
Can view revenue by agent | An "agent" is a user in ThinkReservations |
Can view RevPAR by date report | RevPAR means Revenue Per Available Room |
Can view RevPAR by room report | RevPAR means Revenue Per Available Room |
Payments Reports |
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Can view Payments by date report |
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Can view Payments by type report |
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Can view Payments by agent report | An "agent" is a user in ThinkReservations |
Can view Payments by agent and type | An "agent" is a user in ThinkReservations |
Can view Credit card batch report | This report is tied to the day credit card transactions were ran in ThinkReservations |
Can view Deposits received by date report |
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Can view Deposits applied by date report |
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Can view Deposit liability report |
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Front Desk Reports |
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Can view Availability calendar report |
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Can view Room assignment chart report |
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Can view Arrivals report |
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Can view Departures report |
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Can view Guests in house report |
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Can view Housekeeping report |
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Can view Housekeeping by room group report |
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Can view Kitchen report |
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Gift Certificates Reports |
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Can view Gift certificates sold report |
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Can view Gift Certificates redeemed report |
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Can view Gift certificates liability report |
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Taxes Reports |
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Can view Tax summary report |
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Can view Taxes by date report |
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Can view Taxes by item report |
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Can view Taxes by account report | "Account" here means Revenue Account set up in Settings > Chart of Accounts |
Google Reports |
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Google Ads Campaign | Must have Google Hotel Ads enabled |