Important Terms
Heritage Bank - Payment Processor, Bank account for Belizean clients
Powertranz - Gateway (Formerly known as First Atlantic Commerce)
First Atlantic Commerce - FAC, the former name of the gateway.
Atlantic Bank - Another Bank and Payment Processor in Belize that is not associated with this connection. (ThinkReservations integrates with Atlantic Bank using the Placetopay gateway.)
Overview of the Process:
Set up a merchant account with Heritage Bank.
Set up a payment gateway account with Powertranz (Formerly known as First Atlantic Commerce/FAC).
Request a 4-Part Key from Heritage Bank and provide to Powertranz.
ThinkReservations will process a test transaction using credentials provided by Powertranz.
Email Powertranz and request to activate tokenization and receive your final account credentials
Reach out to ThinkReservations to connect and test your payment gateway using final credentials.
Step-by-Step Instructions
✅ Step 1: Set Up Heritage Bank Account
If you already have an active account, skip to Step 2.
Contact Jenelle Bernardez, Domonique Smith, or Paula Mena at Heritage Bank to begin or confirm account setup.
📬 Here’s an example draft of an email you can send to Heritage Bank!
Subject: Request to Set Up Merchant Account with Heritage Bank
Hello Jenelle, Domonique, and Paula,
I’m reaching out to begin the process of setting up a merchant account with Heritage Bank. We plan to use the payment gateway Powertranz to process credit card transactions through our reservation software, ThinkReservations.
Please let me know the next steps and any documentation required to get started.
If our account is already active and ready for processing, please advise, and we will proceed to the next step in the setup.
Thank you,
[Your Name]
[Property Name]
[Contact Info]
📧 Contact Emails (Heritage Bank):
✅ Step 2: Set Up Powertranz (First Atlantic Commerce/FAC) Account
Contact Vivian Curtis, Nic Martin, or Damian Furbert to apply for a merchant gateway account with Powertranz.
Mention that ThinkReservations will be the platform processing transactions through Powertranz.
Powertranz acts as the middleman between Heritage Bank and ThinkReservations.
📌 Important: Be sure to indicate whether you intend to charge customers in BZD or USD! Note that for compatibility, this must match the currency set up in your ThinkReservations account.
📬 Here’s an example draft of an email you can send to Powertranz!
Subject: Request to Set Up Merchant Gateway Account with PowerTranz
Hello Vivian, Nic, and Damian,
We are in the process of setting up credit card processing for our business and would like to open a PowerTranz account. Our reservation system, ThinkReservations, will be the platform used to process payments. We intend to charge customers using [ENTER CURRENCY HERE].
Please provide any necessary forms and let us know the requirements to begin the application process.
We already work with Heritage Bank as our merchant bank.
Thank you,
[Your Name]
[Property Name]
[Contact Info]
📧 Contact Emails (Powertranz):
✅ Step 3: Request and Share the 4-Part Key
After Powertranz approves the application, you must request a 4-Part Key from Heritage Bank.
📌 Important: Ask the Heritage Bank team to enable non-3DS transactions on the account. Without this functionality, future transaction attempts will fail.
📬. Here’s an example draft of an email you can send to Heritage Bank!
Hello Jenelle, Domonique, and Paula,
We’ve completed our application with Powertranz and are now moving forward with the next step in our payment gateway setup for ThinkReservations. Could you please generate and share our 4-Part Key, which is required to complete the integration?
Additionally, please ensure that non-3DS transactions are enabled for our account. This is essential for ThinkReservations to process payments successfully.
Please let me know if you need anything further to complete this request.
Thank you,
[Your Name]
[Property Name]
[Contact Info]
Next, you will need to provide this key to Powertranz.
📬. Here’s an example draft of an email you can send to Powertranz!
Subject: Submission of 4-Part Key from First Heritage Bank
Hello Vivian, Nic, and Damian,
We’ve received our 4-Part Key from First Heritage Bank and are sending it along as part of the next step in our setup with ThinkReservations.
Here is the 4-Part Key: [INSERT KEY HERE]
Please let us know once this has been received and if there are any additional actions needed on our part to move forward.
Best regards,
[Your Name]
[Property Name]
[Contact Info]
✅ Step 4: Complete Test Transaction
Powertranz will provide test account credentials via Mimecast (secure portal).
Upon receipt of test account credentials, you will need to reach out to ThinkReservations Support. You’ll provide us with the test account credentials, which we will use to connect the test account and process a test transaction.
📌 Note: For this task, it is best to contact ThinkReservations by phone so you can easily share credentials to your test account for us to connect and test in real time.
✅ Step 5: Receive Final Credentials & Activate Tokenization
Once the test transaction is successfully processed, you will need to email Powertranz to activate tokenization on the account. Powertranz should also issue the final live account credentials via the same Mimecast portal at this time
📬. Here’s an example draft of an email you can send to Powertranz!
Subject: Request to Enable Tokenization for Our Powertranz Account
Hello Vivian, Nic, and Damian,
ThinkReservations has successfully processed a test transaction in our test account. Please advise if you are able to verify this on your end.
Once verified, we’d like to request the final live account credentials and ensure that tokenization be enabled on our Powertranz account.
Please let us know once this is complete so we can proceed with the final connection and testing in ThinkReservations.
Thank you for your assistance!
Best regards,
[Your Name]
[Property Name]
[Contact Info]
✅ Step 6: Final Integration in ThinkReservations
Once you have confirmation that tokenization has been enabled and you receive your final account credentials, please reach out to ThinkReservations support, and we will complete the final connection to your Powertranz gateway!
📌 Note: For this task, it is best to contact ThinkReservations by phone so you can easily share credentials to your account for us to connect and test in real time.
📌 Important: Be prepared to let us know whether you intend to charge customers in BZD or USD. Note that for compatibility, this must match the currency set up in your Powertranz account.