Sometimes you’ll create a reservation where you don’t want the guest to receive your usual automatic emails or text messages.
The “Do not send automatic communications” checkbox lets you stop automatic messages for an individual reservation without impacting other reservations for the same guest or turning off your property-wide rules.
What the checkbox does
When “Do not send automatic communications” is checked on a reservation:
Automatic emails will not send
Automatic texts will not send
Your rules stay active for everyone else and other reservations. Only this one reservation with the box checked is paused.
How to enable “Do not send automatic communications”
Open the reservation and scroll to the bottom of the page.
Check “Do not send automatic communications.”
That’s it; no need to save. No automatic reminders or thank-you messages will go out for that booking.
Notes and tips
This setting only affects automatic communications.
You can still manually trigger emails or texts whenever you need.The checkbox is per reservation, not per guest.
If the guest has multiple reservations, you’ll need to check it on each one you want paused.