ThinkMessenger includes an AI Button that can draft suggested replies to guest texts. This helps your team respond quickly and consistently during busy front-desk moments, while still maintaining full control over the final message.
How to use the AI Button
Open the guest conversation in ThinkMessenger.
Click the robot 🤖 AI Button.
ThinkMessenger will generate a draft reply based on the conversation and your property context.
Review the draft and make any necessary edits.
Click Send when it’s ready.
What the AI Button does
When a guest sends a message, your staff can click the AI Button to generate a suggested response. ThinkMessenger builds this draft using:
The context of the conversation thread
Your property information
The guest’s question and tone
The result is a reply that’s meant to be accurate, on-brand, and ready for a quick review. However, AI can make mistakes, so check the message before it's sent.