What is MFA?
MFA, or Multi-factor Authentication, adds an extra layer of security to your account by granting access to your system only after the user provides additional evidence of their identity. For ThinkReservations, this additional evidence can come in the form of a code from an authentication app, an email, a code from a phone call, or a code sent via text.
Using an Authenticator App
Authentication apps that you can use with ThinkReservations include:
Google Authenticator (Google Play / App Store)
Microsoft Authenticator (Google Play / App Store)
Auth0 Guardian (Google Play / App Store)
Twilio Authy (Google Play / App Store)
Using Text or Voice Call
You can have ThinkReservations send you a text message with the code when you log in. You can also have ThinkReservations call your landline phone and read the code out loud.
Note: Each user must set up MFA on their account.
How do I set up MFA for my account?
To set up MFA for your user account, log in to your ThinkReservations account. If MFA hasn't been set up for this user, you'll need to set it up before you can access the system.
If you have gone to Settings under the ThinkReservations Logo in the upper left-hand corner of ThinkReservations and clicked "remove", then you'll be asked to set up MFA again upon your next login with that user.
Click here to set up the Phone option (SMS or Call)
Click here to set up the Phone option (SMS or Call)
Choose "Phone" in the list.
Enter your mobile number in the form field. Change your country if needed.
Select either Text message or Voice call.
Click the Continue button.
Check your phone for a text or call from (425) 250-9458, and enter the code provided on-screen.
Click Continue
Important: Note the recovery code if your phone is damaged and you cannot receive texts or calls.
Done! When you log in and need a code, you will get a call or a text with your 6-digit code, depending on the option you set up.
When logging in with the code, check the box to remember this device for 30 days if it's a trusted device.
NOTE: This will be removed early if you're using a private browser, or if you clear cookies and cache in the browser where you've checked this box.
Click here to set up the Authenticator app method
Click here to set up the Authenticator app method
Download the Google Authenticator app or another supported app that handles authentication on your smartphone.
Open the mobile app, and follow the on-screen prompts to scan a new code.
Use your phone to scan the QR code on your computer.
If you are doing all of these steps on the phone and don't have access to a computer, use the "Trouble Scanning" option and enter the code shown as the Setup Code in the authenticator app.
Enter the 6-digit code shown in your app into ThinkReservations, then click Continue.
Important: Note the recovery code in case your phone is damaged and you cannot use the authenticator app.
Done! When you log in, use your app to enter the code shown in ThinkReservations.
When logging in with the code, check the box to remember this device for 30 days if it's a trusted device.
NOTE: This will be removed early if you're using a private browser, or if you clear cookies and cache in the browser where you've checked this box.
Logging in with MFA
Navigate to the ThinkReservations login page, enter your username and password, then click Continue.
You will be taken to the page shown below, which asks for your one-time code. Depending on how you set up to receive your code, either open your Authenticator app or check for a text message to view the current temporary code. Enter this code and click continue, as seen below in the example.
ThinkReservations:
Google Authenticator App on a mobile device:
If you are logging in from a trusted device, check the box "Remember this device for 30 days," and the system will not ask for your MFA code for 30 days.
NOTE: This will be removed early if you're using a private browser, or if you clear cookies and cache in the browser where you've checked this box.
Logging in with MFA WITHOUT using your phone
If you do not have your smartphone available, you can instead click "Try another method," which will take you to the options shown below.
Email Code
Choosing Email will send an email to the address used for your username, containing a one-time code to enter. Note that this option only shows up after you have successfully set up MFA.
Retrieve the code from the email you received.
The code can only be sent to the email address used for your ThinkReservations login.
Enter the code from the email in the box and click Continue.
Recovery Code
Choosing Recovery Code instead of Authenticator or Email will allow you to enter the master "Recovery Code" generated during the MFA setup process described above. If you choose to use the Recovery Code, you will enter the code you previously received and will then be given a NEW master recovery code, which you'll need to save again for future reference if needed. When it is copied, check the box and click continue.