Check out this short video for a concise, high-level overview of ThinkMessenger.
Auto-generated Transcript:
This video provides an introduction to ThinkReservations' text messaging platform, Think Messenger. Businesses who adopt text message communication see significantly increased engagement from their guests as compared to email correspondence. This platform allows you to manage guest expectations, increase efficiency of communication, save time for you and your team members, and better leverage other existing features such as the upsell portal.
So when enabled, ThinkMessenger is directly integrated with your ThinkReservations account. To access your conversation inbox, select Messenger from the dropdown menu. Actionable conversations appear in the left-hand column. Select a conversation to view the message history and to message the guest on the right. You can see the most relevant details of the guest you're conversing with at a glance, including their stays, contact details, and customer notes.
To message a guest, type out your messages here. You can also use the little magic wand icon to select and apply one of the preconfigured message templates and surveys. The Post-It note icon allows you to add an internal message, which is viewable in the message thread to other members of your team but it's not sent to the guest.
You can mark a message as unread to add an indicator both within the list of active conversations and in the bottom right-hand corner of your screen when you are on any other page within the account. You can archive a message to remove it from the conversation inbox at any time.
To customize the ThinkMessenger preferences and configure your settings, navigate to settings and scroll to the ThinkMessenger section. Under configuration, enable notification reminders to receive an alert every two minutes that a conversation remains unread. In message templates, you can edit or create templates to meet the unique needs of your business. Use personalized variables to auto-populate information specific to your guest or their specific reservation.
Survey templates are a unique type of message template. With this feature, you ask your guests a question and then you preconfigure varying automatic replies depending on how your guests answer that question.
Message rules allow you to automate your message templates and survey templates to be sent to all guests at key moments in the reservation lifecycle. You can set up to eight automated texts to your guests via message rules. For each rule, designate what day to send the message, which message or survey template to send, and what time of day to send it. Reminder messages are sent prior to the check-in date, arrival messages are sent on the date of arrival or during the guest's stay, and then departure messages are sent on or after the date of checkout.
The away message feature, when toggled on, allows you to input the hours of availability that your business has on a daily basis to reply to text messages. If a guest texts you outside of these hours, they will automatically receive your customized away message as a response.
Thank you very much for your time.