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Front Desk Staff Training Videos
Front Desk Staff Training Videos
Sean Rolsen avatar
Written by Sean Rolsen
Updated over a year ago

This video series contains 13 concise videos to help train your front desk staff using ThinkReservations. The total play length is about 50 minutes. Use the below button to get access:

Covered topics are:

  • Navigating the Reservation Calendar

  • Reservation Overview

  • Creating a Phone Reservation

  • Taking a Payment

  • Emailing a Guest

  • Email Rules in Settings

  • Refunding Payments

  • How to Cancel a Reservation

  • Managing Items in Settings

  • Managing Packages in Settings

  • Calendar Notes

  • Blackouts

  • Selling a Gift Certificate

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