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Enabling Travel Insurance in Your Booking Engine
Travel Insurance can be offered during the online booking process to give guests added protection for their trip. Follow the steps below to turn this feature on in your PMS and understand how it appears to guests.
How to Enable or Disable Travel Insurance
Log in to your PMS account.
Navigate to Settings.
In the left-hand menu, select Travel Insurance.
Choose one of the following options:
Enable Now – Turns on Travel Insurance for your booking engine.
Opt Out – Disables the feature.
Note: If you enable Travel Insurance, you can turn it off at any time by returning to the Travel Insurance settings page.
How It Works in the Booking Process
Once Travel Insurance is enabled, it will automatically appear during the guest’s online booking flow after they enter their state or region. This step is required because some states do not allow trip insurance, and the system must verify the guest’s location before displaying available options.
A customer may purchase the plan up to the day before departure, however if they want the optional Cancel for Any Reason (CFAR) benefits, it must be purchased within 21 days of the initial deposit/payment.
If the Travel Insurance section does not appear, it is most likely due to the state/region the guest selected. It is also possible that it's due to the dates being booked. For instance, same-day reservations won't be eligible for insurance.
What if a guest wants to cancel their insurance?
There is a 14 day "free look" period. A customer can request a refund of their insurance within that period if they decide that they don’t want the coverage, however they can’t already be traveling, or have filled a claim.
Example of the Travel Insurance Display
Below is an example of how Travel Insurance appears on a ThinkWeb booking engine:
Below is an example of how Travel Insurance appears on a regular (non-ThinkWeb) booking engine:
