With ThinkOrganizations, your association can sell gift certificates that can be redeemed by guests staying with any member property. If a guest would like to use an association gift certificate for payment of their stay, the redemption process is simple, though it does differ if you are a ThinkReservations PMS client versus if you use a different PMS and simple have a manual ThinkReservations account for the organization.
For ThinkReservations PMS Clients:
Login to your ThinkReservations account.
Open the bill where you wish to redeem the organization Gift Certificate
Click the Add Payment button and select the Payment Type corresponding the the organization GC (if you don't see one, email ThinkReservations support)
Now enter the GC code and then click "Check balance"
Once you know the amount remaining on the Gift Certificate, go ahead and enter any amount you wish to charge equal to or less than the remaining balance on the certificate.
Finally, click Take Payment to complete the transaction!
For Manual Account Members:
Login to your ThinkOrganizations account.
In the top menu bar, click on "Redeem GC."
From this page, select the name of your association from the ORGANIZATION drop-down. Enter the unique GIFT CERTIFICATE CODE in the next field. Enter the AMOUNT to be redeemed in the last field.
Click the "Redeem" button.
You'll see one of two things at this point.
If you see the following pop-up message, the payment was successful:
If instead you see this, you can update the amount you are redeeming to be less than or equal to the remaining balance, and then click Redeem again.
To update the reservation to reflect the gift certificate payment: Make sure to log/post this payment manually according to the method suggested by your property management system.
Pro Tip: Please contact your association for more information on how and when you will receive the funds from any redeemed gift certificates. The association handles all payments.