The Housekeeping Module allows the property to manage housekeeping work by scheduling and assigning cleaning tasks to housekeepers and monitoring the status of each room.

Access the Housekeeping Module through the ThinkReservations logo in the top left corner of your account.

How is your property divided? This is different from Room Groups (which generally align with room types) and can have rooms of all types in any given section. Examples of sections include: first floor, second floor, east wing, and north cabins. Sections can also be identified by numbers. Sections are optional, but configuring them first ensures you will be able to assign a room or common area to it's section.

Your list of rooms will be pulled directly from your Room Settings. For every room, assign the respective number of cleaning and laundry credits, as well as sections and laundry units.

Are there any common areas that require regular or periodic cleaning by the staff? These areas may include the dining room, porches, living spaces, and more. Sections and cleaning credits are assigned to each Common Area.

The Configuration Settings allow you to customize how you manage housekeeping work inside ThinkReservations.

Sync tasks:

Enable inspections:

Enable vacant cleans:

Enable linen changes:

Number of nights per linen change:

Show housekeeping notes for departing reservations:

The activity report will show total assigned cleaning credits calculated throughout a selected date range, broken down by housekeeper. Additional housekeeping reports are available in the Reports menu of your account.

The Dashboard will give you an at-a-glance overview of the status of each room, and allow you to manage the housekeeping status of each room from one place.

The cards across the top of the dashboard show how many rooms are in each housekeeping status at a glance.

The room list gives you more detail about each individual room:

Use these to filter your room list by the current housekeeping status or section. The status and section filters are cumulative if both are applied at once.

You can modify the housekeeping status directly from the dashboard. Click on the room to select it (you'll see it highlighted in blue), then click the Modify Status button and select the correct status from the dropdown menu.

You can also select multiple rooms at once by holding down the shift key or control/command key while you select!

The assignments page will be used by the housekeeping manager each day to assign required housekeeping work to individual staff members. The date selector in the upper right will default to today's date but can be adjusted to any other date as needed.

A list of all rooms and common areas will be shown, along with the services needed and the number of credits required for each. This list can be filtered by service type or section using the dropdown menus at the top.

The Staff section on the right shows the number of credits assigned to each housekeeper. This helps the housekeeping manager both plan for that day and also ensure work is distributed as needed.

To assign rooms and common areas to specific housekeeping staff, select the items from the list. You can hold down the shift key or control/command key while clicking to select multiple items at once! Next, choose the housekeeper from the dropdown menu in the top left, click the Assign button, then click Save. To unassign, simply select the assigned rooms, choose "None" from the dropdown, then assign and save.

After completing the Assignments section, the Schedule can be generated and printed for the day. You may choose to print the schedule grouped by Housekeeper or by Section by selecting the corresponding page from the menu on the lefthand side.

The date selector in the upper right will default to today's date but can be adjusted to any other date as needed.

This report shows the work that needs to be done, and is broken down by the assigned housekeeper. Any unassigned work will appear at the top. You can also filter by housekeeper using the dropdown menu in the top right. To print this page, use the keyboard shortcut Ctrl + P (Windows) or Command + P (Mac).

This reports shows the work that needs to be done, and is broken down by section rather than by housekeeper. Rooms or Common Areas that are not assigned to a section will appear at the top. You can also filter by section using the dropdown menu in the top right. To print this page, use the keyboard shortcut Ctrl + P (Windows) or Command + P (Mac).

When managing Housekeeping statuses and tasks, this information will automatically be updated on the Front Desk Report.

On the left side, you'll see each room with an icon representing the Housekeeping Status. On the right side, you'll see your Arrivals and Departures lists. When a room has been cleaned and inspected, you will see a check mark appear on the Arrivals list, indicating the room is ready for a guest. Refresh this page frequently for the most up-to-date information.

Since credits are assigned out to aid in scheduling staff, it is recommended to create a housekeeper users for each member of your housekeeping team. These users can be set up individually with unique logins, displaying the name of each housekeeper in the corresponding menus. Alternatively, generic users can be created, such as Housekeeper 1, 2, 3, and so on.

When creating housekeeper users, ensure they are designated as "Is a housekeeper" in User Management. Housekeeper users have access to the same list of permissions as other users, allowing you to select the appropriate permissions for each housekeeper.